I. Foundations of Quality Management (1-10)
- Introduction to Quality Management: Concepts and Principles
- Quality in SAP: An Overview
- The Role of Quality Management in Business Processes
- Understanding SAP QM: Key Components and Modules
- Setting Up the QM System: Configuration Basics
- Master Data in QM: Material Master, Vendor Master, Info Records
- Inspection Planning: Creating Inspection Plans
- Quality Info Records: Linking Quality to Procurement and Sales
- Quality Certificates: Generating and Managing Certificates of Analysis
- Basic QM Processes: Goods Receipt, In-Process, and Goods Issue Inspections
II. Inspection Planning and Execution (11-25)
- Inspection Types: Defining and Assigning Inspection Types
- Characteristics: Creating and Managing Quality Characteristics
- Sampling Procedures: Statistical Sampling for Inspections
- Sample Sizes and Acceptance Criteria
- Inspection Methods: Defining and Using Different Inspection Methods
- Quality Control Charts: Monitoring Quality Over Time
- Inspection at Goods Receipt: Managing Incoming Material Quality
- In-Process Inspection: Monitoring Production Quality
- Inspection at Goods Issue: Ensuring Outgoing Product Quality
- Recurring Inspections: Planning and Executing Periodic Inspections
- Skip Lot Inspections: Reducing Inspection Effort
- Vendor Quality Management: Evaluating and Managing Vendor Quality
- Customer Complaints: Handling and Resolving Customer Quality Issues
- Quality Notifications: Creating and Processing Quality Notifications
- Integration with other Modules: MM, PP, SD
III. Quality Notifications and Problem Solving (26-40)
- Quality Notifications: Types and Uses
- Creating Quality Notifications: Step-by-Step Guide
- Processing Quality Notifications: Workflow and Actions
- Notification Tasks and Activities: Assigning and Tracking
- Root Cause Analysis: Techniques and Tools
- Problem Solving Methodologies: 8D, 5 Whys, Fishbone Diagram
- Corrective and Preventive Actions (CAPA): Implementing Solutions
- Quality Notification Reporting: Analyzing Notification Data
- Escalation and Approval Processes for Notifications
- Integration of Quality Notifications with other Modules
- Managing Quality Notifications Across the Enterprise
- Quality Notification Configuration: Customizing the System
- Reporting and Analysis of Quality Notification Data
- KPI's for Quality Management
- Continuous Improvement through Quality Notifications
IV. Quality Control and Data Analysis (41-55)
- Quality Control: Monitoring and Controlling Quality
- Quality Data Analysis: Tools and Techniques
- Statistical Process Control (SPC): Implementing and Interpreting SPC Charts
- Control Charts for Variables and Attributes
- Data Visualization: Creating Charts and Graphs for Quality Data
- Quality Reporting: Generating Quality Reports
- Quality Scorecards and Dashboards: Monitoring Key Quality Metrics
- Data Mining for Quality Insights
- Trend Analysis: Identifying Trends in Quality Data
- Integration with SAP BW/4HANA for Advanced Analytics
- Quality Information System (QIS): Using QIS for Reporting and Analysis
- Customizing Quality Reports and Queries
- Quality Metrics and Key Performance Indicators (KPIs)
- Real-time Quality Monitoring
- Predictive Quality Analytics
V. Quality in Design and Development (56-70)
- Quality in Design: Design for Six Sigma (DFSS)
- Failure Mode and Effects Analysis (FMEA): Identifying Potential Failures
- Quality Function Deployment (QFD): Translating Customer Needs into Quality Requirements
- Product Lifecycle Management (PLM) and Quality
- Integrating Quality into the Product Development Process
- Quality Gates in Product Development
- Design Reviews and Approvals
- Prototype Testing and Evaluation
- Quality Planning for New Product Introductions
- Managing Engineering Changes and their impact on Quality
- Quality Risk Management in Design and Development
- Software Quality Assurance and Testing
- Agile Development and Quality
- Quality Metrics for Software Development
- Quality Documentation and Traceability
VI. Advanced QM Topics (71-85)
- Calibration Management: Calibrating Test Equipment
- Equipment Management and Quality
- Stability Studies: Evaluating Product Shelf Life
- Process Capability Analysis: Measuring Process Performance
- Measurement System Analysis (MSA): Evaluating Measurement System Accuracy
- Quality Audits: Planning and Conducting Internal and External Audits
- Audit Management: Tracking and Managing Audit Findings
- Quality System Certification: ISO 9001 and other Standards
- Environmental Management and Quality
- Occupational Health and Safety and Quality
- Quality in the Supply Chain: Supplier Quality Management
- Global Quality Management: Managing Quality Across Multiple Locations
- Quality Management in Regulated Industries (e.g., Pharmaceuticals, Medical Devices)
- Serialization and Track and Trace for Quality
- Blockchain and Quality Management
VII. SAP QM Customization and Integration (86-95)
- SAP QM Configuration: Deep Dive
- User Exits and Enhancements in QM
- Workflow Configuration for Quality Notifications
- Integration with other SAP Modules: SD, MM, PP, FI/CO
- QM Interfaces: Connecting to External Systems
- Data Migration for SAP QM
- SAP QM Reporting and Analytics
- Performance Tuning for SAP QM
- SAP QM Security and Authorization
- SAP S/4HANA and Quality Management
VIII. Emerging Trends in Quality Management (96-100)
- Industry 4.0 and Quality Management
- Artificial Intelligence and Machine Learning in Quality
- Big Data and Quality Management
- Cloud-Based Quality Management Solutions
- The Future of Quality Management