In today’s fast-paced business environment, managing changes to SAP systems efficiently and with minimal risk is crucial. SAP Solution Manager’s Advanced Change Request Management (ChaRM) is a powerful tool designed to help organizations control and streamline their change management processes across complex SAP landscapes.
This article explores the fundamentals of Advanced ChaRM, its benefits, and how it helps organizations maintain system integrity while accelerating change deployment.
Advanced Change Request Management is an enhanced framework within SAP Solution Manager that enables systematic handling of software changes — including transports, configuration adjustments, developments, and corrections — through controlled processes.
While the traditional ChaRM process focused primarily on development and transport management, Advanced ChaRM introduces broader capabilities such as enhanced workflows, integration with IT Service Management (ITSM), support for multi-stack landscapes, and better audit and compliance features.
Integrated End-to-End Change Lifecycle
Enhanced Workflows and Approvals
Seamless Integration with IT Service Management
Support for Multi-Stack and Complex Landscapes
Audit and Compliance Support
Real-Time Monitoring and Reporting
Users create change requests via SAP Solution Manager’s Web UI or through integration with ITSM tools. The change request captures all relevant information such as change description, priority, and business impact.
Change requests are routed through predefined approval workflows. Upon approval, the change enters the planning phase where tasks are defined, and development activities are scheduled.
Developers perform the necessary changes in development systems. Transport requests are created and linked to the change document. Quality assurance and testing are conducted to verify changes.
Once testing is complete, transports are released and imported into subsequent systems (e.g., QA, Pre-Production, Production) according to the predefined change cycle. Deployment is controlled to minimize disruptions.
After successful deployment, the change request is formally closed. All relevant documentation, approvals, and transport logs are archived for future audits.
Advanced Change Request Management in SAP Solution Manager is a vital component for organizations aiming to maintain control over their SAP system changes while accelerating delivery timelines. Its comprehensive, integrated approach supports complex landscapes, enhances governance, and provides the transparency needed for effective change management.
By adopting Advanced ChaRM, companies can reduce risks, improve compliance, and ensure that every change adds value to their SAP environment.