Post-Go Live Operations are critical activities performed after an SAP system has gone live to ensure stable and efficient ongoing business processes. These operations focus on monitoring, supporting, optimizing, and managing the SAP environment to minimize downtime and quickly resolve issues that impact end-users.
SAP Solution Manager (SolMan), as the centralized Application Lifecycle Management (ALM) platform, plays a pivotal role in orchestrating and streamlining Post-Go Live Operations. This article explores the essential tools and processes within SAP Solution Manager that enable organizations to effectively manage their SAP landscapes after go-live.
Once the SAP system is live, the primary goals shift from implementation to maintaining system stability, supporting users, and ensuring business continuity. Key challenges include managing incidents, monitoring system health, tracking performance, handling changes, and continuous process improvements.
Post-Go Live Operations involve:
SAP Solution Manager provides integrated tools and processes to address these challenges systematically.
ITSM is the cornerstone for handling incidents, service requests, and problem management post go-live. It supports the creation, assignment, escalation, and resolution of tickets with full transparency and traceability.
After go-live, changes to the system must be controlled meticulously to avoid disruptions.
ChaRM enables a controlled and auditable approach to implementing corrections, enhancements, or emergency fixes.
SAP Solution Manager’s Business Process Operations tools monitor the health and performance of critical business processes in real-time.
Early detection through proactive monitoring helps reduce downtime and operational risks.
Technical Monitoring tools provide comprehensive insight into the SAP system’s technical environment.
This enables IT teams to react quickly to technical issues before they impact users.
Accurate and up-to-date documentation ensures that operational teams understand business processes and system configurations.
Post-Go Live Operations are essential for ensuring the smooth running of SAP environments and maximizing the return on investment after implementation. SAP Solution Manager equips organizations with powerful tools to monitor, support, and manage SAP systems proactively.
By leveraging ITSM, ChaRM, process monitoring, and technical monitoring within SAP Solution Manager, organizations can minimize downtime, improve user satisfaction, and sustain business operations with confidence.