The SAP Fiori Launchpad (FLP) serves as the unified entry point for users to access SAP Fiori applications. Given its central role, any issues within the launchpad—such as slow performance, missing tiles, or navigation failures—can significantly impact user productivity and experience. This article provides a practical guide to diagnosing and resolving common SAP Fiori Launchpad issues.
¶ Common Launchpad Issues and Their Causes
- Slow Launchpad Loading
- Missing or Incorrect Tiles and Groups
- Navigation Failures
- Authorization and Access Problems
- Theme and UI Display Errors
- Search and Personalization Issues
Causes:
- Large number of tiles or groups
- Network latency or backend performance issues
- Inefficient cache settings
Troubleshooting:
- Use browser developer tools (Network tab) to check loading times of resources.
- Enable SAPUI5 diagnostics by appending
sap-ui-debug=true to URL to analyze performance.
- Check backend system logs and monitor OData service response times.
- Review cache configuration for frontend and backend; clear caches if needed.
- Reduce tile count or optimize tile design to improve load speed.
¶ 2. Missing or Incorrect Tiles and Groups
Causes:
- Incorrect role or catalog assignments
- Cache synchronization delays
- Catalog synchronization issues between backend and frontend
Troubleshooting:
- Verify user roles and PFCG role assignments include the relevant catalogs and groups.
- Use transaction /UI2/FLP or /UI2/PERS to check Launchpad cache and personalization.
- Run /UI2/INVALIDATE_GLOBAL_CACHES and /UI2/FLP_CLEANUP_CACHE to refresh caches.
- Confirm catalogs and target mappings are correctly maintained in the SAP Fiori Launchpad Designer.
- Use the Fiori Apps Library to verify app availability and required roles.
Causes:
- Incorrect target mapping configuration
- Missing semantic objects or actions
- Authorization failures blocking app launch
Troubleshooting:
- Check target mappings in the Launchpad Designer for correct semantic object/action assignments.
- Use transaction /UI2/SEMOBJ to verify semantic objects and actions.
- Confirm backend service activation and authorization objects for the user.
- Test navigation manually using the URL hash format:
#SemanticObject-Action.
- Use CrossApplicationNavigation service logs if available.
¶ 4. Authorization and Access Problems
Causes:
- Missing backend or frontend authorizations
- Incomplete or incorrect role assignments
Troubleshooting:
- Review user roles in PFCG ensuring all necessary catalogs, groups, and authorization objects are assigned.
- Use SAP Gateway transaction /IWFND/MAINT_SERVICE to check OData service activation.
- Check the SAP Fiori Launchpad error messages for authorization errors.
- Use SAP authorization trace tools to diagnose missing permissions.
¶ 5. Theme and UI Display Errors
Causes:
- Cache issues causing old themes to persist
- Custom theme conflicts
- Browser compatibility problems
Troubleshooting:
- Clear browser cache and cookies.
- Refresh SAPUI5 theme cache with
/UI2/INVALIDATE_GLOBAL_CACHES.
- Use standard SAP themes to isolate custom theme problems.
- Test on different browsers and devices.
- Check SAPUI5 version compatibility.
¶ 6. Search and Personalization Issues
Causes:
- Incomplete search service configuration
- Corrupted personalization data
Troubleshooting:
- Check the configuration of the Search service in the SAP Fiori Launchpad Designer.
- Reset user personalization data if tiles or groups behave unexpectedly.
- Use transaction /UI2/PERS for managing personalizations.
- Verify backend services related to search are active.
- Browser Developer Tools: Inspect network, console logs, and performance.
- SAP Fiori Launchpad Designer: Verify catalogs, groups, tiles, and target mappings.
- SAP Gateway Transactions:
/IWFND/ERROR_LOG, /IWFND/TRACES, and /IWFND/MAINT_SERVICE.
- Cache Management Transactions:
/UI2/INVALIDATE_GLOBAL_CACHES, /UI2/FLP_CLEANUP_CACHE.
- User Role Management: PFCG for role assignments.
- UI5 Inspector Browser Extension: Inspect UI5 control trees and properties.
- Keep catalogs, roles, and target mappings well-maintained and documented.
- Regularly refresh caches in development and production.
- Limit the number of tiles per group for better performance.
- Test changes in a sandbox environment before production rollout.
- Monitor system health and user feedback continuously.
Troubleshooting SAP Fiori Launchpad issues requires a systematic approach encompassing frontend inspection, backend validation, authorization checks, and cache management. By leveraging available SAP tools and adhering to best practices, organizations can quickly identify root causes and restore smooth launchpad operations, ensuring a productive and satisfying user experience.