User research plays a pivotal role in the design and development of SAP Fiori applications. Since SAP Fiori emphasizes a user-centric design approach, understanding users’ needs, behaviors, and pain points is essential to delivering intuitive and effective enterprise applications. This article introduces the basics of SAP Fiori user research and how it aligns with the SAP-Fiori-Design-Guidelines to create better user experiences.
User research involves systematically studying users to gather insights about their goals, challenges, workflows, and interaction preferences. In the context of SAP Fiori, user research helps design teams make informed decisions when creating apps that are simple, role-based, and task-focused.
This method involves observing and interviewing users in their actual work environment to understand their tasks and challenges. Contextual inquiry reveals real-world context that might be missed in lab settings.
One-on-one interviews gather qualitative data about users’ goals, frustrations, and preferences. These help clarify needs and expectations directly from stakeholders.
Surveys collect broader quantitative data from a larger user base to identify common trends or satisfaction levels.
Testing prototype or live Fiori apps with users helps identify usability problems. Observing users performing specific tasks reveals difficulties and areas for improvement.
Analyzing usage data and user feedback from deployed apps provides insights into actual user behavior and satisfaction.
SAP-Fiori-Design-Guidelines provide a framework for building apps that are simple, coherent, and adaptive. User research validates and informs the application of these guidelines by ensuring:
User research is a foundational practice in SAP Fiori design that bridges the gap between technology and user needs. By systematically understanding users and their environments, SAP Fiori apps can achieve their goals of simplicity, efficiency, and satisfaction as outlined in the SAP-Fiori-Design-Guidelines.
For SAP professionals, mastering the basics of user research is essential to delivering enterprise applications that truly empower users and enhance business processes.