Subject Area: SAP-Digital-Assistant
As businesses increasingly embrace conversational AI, SAP Digital Assistant stands out as a powerful platform to build intelligent, voice- and chat-driven interfaces that help users interact naturally with enterprise data and applications. Whether you want to automate routine tasks or enable quick access to business insights, developing skills for SAP Digital Assistant is the first step to unlocking its potential.
This article provides a beginner-friendly guide to creating your first skill on SAP Digital Assistant, covering the fundamentals and best practices.
SAP Digital Assistant is a conversational AI platform designed for the enterprise, enabling users to interact with SAP and non-SAP systems using natural language. It combines machine learning, NLP (natural language processing), and integration capabilities to deliver contextual, personalized, and efficient user experiences.
Key features:
A skill is a modular, reusable unit of functionality that handles specific user intents — for example, checking a purchase order status, submitting a leave request, or querying sales data.
Each skill consists of:
Before you start building your first skill:
Access the SAP Digital Assistant console through SAP Business Technology Platform (BTP) cockpit or direct URL. Navigate to the skill development section.
CheckInvoiceStatus.InvoiceNumber to capture specific information from user input.Example utterance:
"What is the status of invoice 12345?"
Use the visual flow editor to build conversation logic:
Connect your skill to SAP or external APIs:
For example, invoke an SAP S/4HANA API to fetch invoice status using the extracted InvoiceNumber.
Use the built-in simulator to test your skill with sample queries:
Iterate as needed to improve accuracy and user experience.
Once satisfied, publish the skill and make it available on desired channels such as SAP Conversational AI, mobile apps, or collaboration tools like Microsoft Teams or Slack.
After your first skill is live, consider:
Getting started with SAP Digital Assistant by building your first skill empowers your organization to leverage conversational AI for improved productivity and user engagement. With clear intent definitions, simple dialog design, and backend integrations, you can create impactful digital assistants that streamline enterprise workflows.
Ready to take your first step? Log in, create your skill, and start the conversation!
Tags: SAP Digital Assistant, Conversational AI, Skill Development, SAP BTP, Natural Language Processing, SAP S/4HANA Integration, Voice Assistant