Frequent traveler programs are an essential component for organizations looking to optimize travel spend, enhance traveler satisfaction, and leverage loyalty benefits with airlines, hotels, and rental car agencies. SAP Concur, a leader in travel and expense management, offers tools and integrations that help enterprises efficiently manage frequent traveler programs, ensuring policy compliance and maximizing rewards.
This article explores strategies and features within SAP Concur that enable organizations to manage frequent traveler programs effectively.
Frequent traveler programs help businesses:
Managing these programs requires integration between travel bookings, expense reporting, and corporate travel policies — a capability that SAP Concur provides out of the box.
SAP Concur’s travel booking module allows travelers to enter frequent flyer numbers, hotel loyalty IDs, and rental car membership information directly during booking. This ensures:
SAP Concur maintains comprehensive traveler profiles where loyalty program information is stored securely. Travel managers can update or audit frequent traveler memberships to ensure accuracy and currency.
Travel policies can be designed to encourage usage of preferred loyalty programs by:
SAP Concur’s reporting tools allow organizations to analyze frequent traveler program utilization, including:
Ensure travelers understand the benefits of enrolling and using corporate frequent traveler programs. Provide training materials or alerts in the SAP Concur platform to remind travelers to use their loyalty IDs.
Regularly audit and update traveler profile data to include current loyalty memberships and preferences.
Incorporate frequent traveler program objectives into travel policies, balancing cost savings with traveler flexibility.
Use SAP Concur analytics to track program effectiveness, identify underutilized vendors, and negotiate better rates or incentives.
SAP Concur’s seamless integration with other SAP solutions, such as SAP S/4HANA and SAP Analytics Cloud, allows organizations to:
Managing frequent traveler programs comes with challenges such as:
Proactive management within SAP Concur can help mitigate these challenges.
SAP Concur provides a comprehensive platform to manage frequent traveler programs efficiently, aligning corporate travel policies with loyalty benefits to optimize cost savings and traveler satisfaction. By leveraging SAP Concur’s profile management, booking integration, policy enforcement, and analytics, organizations can maximize the value of their frequent traveler programs while maintaining compliance and control.