SAP Concur is a powerful platform designed to simplify travel, expense, and invoice management. While it offers a smooth user experience, users may sometimes encounter common issues that can disrupt their workflow. Understanding basic troubleshooting steps can help resolve these problems quickly and minimize downtime. This article covers fundamental troubleshooting techniques for SAP Concur users, enabling smoother operations and faster issue resolution.
¶ Common Issues and How to Troubleshoot Them
Symptoms: Unable to access SAP Concur, incorrect password errors, or session timeouts.
Troubleshooting Steps:
- Verify your username and password are correct.
- Use the Forgot Password link to reset your credentials if needed.
- Clear your browser cache and cookies or try logging in using a different browser.
- Ensure your internet connection is stable.
- Confirm that your account is not locked by contacting your IT support or SAP Concur administrator.
Symptoms: Pages load slowly or time out during navigation.
Troubleshooting Steps:
- Clear browser cache and cookies.
- Use a supported and updated browser (Google Chrome, Firefox, Microsoft Edge).
- Disable browser extensions that might interfere with SAP Concur.
- Check your network connection speed.
- Log out and log back in, or restart your computer if needed.
Symptoms: Error messages when submitting expense reports, missing fields, or submission not processing.
Troubleshooting Steps:
- Ensure all mandatory fields are completed.
- Verify that receipt images are uploaded properly and in accepted formats (JPEG, PNG, PDF).
- Check that expenses comply with company policies.
- Remove any unsupported special characters in text fields.
- Save your report and refresh the page before attempting resubmission.
Symptoms: Unable to book flights, hotels, or car rentals via SAP Concur Travel.
Troubleshooting Steps:
- Verify travel dates and destination inputs are correct.
- Clear your browser cache or try a different browser.
- Confirm that your user profile and travel preferences are up to date.
- Check for any system maintenance announcements that might impact bookings.
- Contact your travel department or SAP Concur support if issues persist.
Symptoms: App crashes, sync problems, or missing features.
Troubleshooting Steps:
- Update the SAP Concur mobile app to the latest version.
- Restart your mobile device.
- Ensure you have a stable internet connection.
- Clear app cache (if supported by your device).
- Reinstall the app if problems continue.
If basic troubleshooting does not resolve your issue, reach out to:
- Your Company’s SAP Concur Administrator for internal policy-related or access issues.
- SAP Concur Support for technical problems or platform outages.
When contacting support, provide:
- A detailed description of the problem
- Screenshots or error messages
- Steps taken to troubleshoot so far
- Regularly update browsers and apps.
- Follow your company’s SAP Concur usage guidelines.
- Keep personal and business data accurate and up to date in your profile.
- Report any irregularities early to prevent escalation.
Basic troubleshooting skills empower SAP Concur users to resolve common issues quickly and efficiently, enhancing productivity and user satisfaction. While SAP Concur offers robust support and continuous improvements, being proactive with troubleshooting ensures a smoother experience for everyone involved.