SAP CoPilot, SAP’s intelligent digital assistant, enhances enterprise productivity by enabling natural language interaction with SAP applications. While CoPilot excels within the SAP ecosystem, its true potential is unlocked when integrated with external systems and services. One powerful way to achieve this integration is through CoPilot Webhooks—a mechanism that allows CoPilot to send and receive real-time notifications and data exchanges with third-party applications.
This article explores how CoPilot Webhooks enable seamless integration with external systems, extending CoPilot’s capabilities and creating connected enterprise workflows.
Webhooks are user-defined HTTP callbacks triggered by specific events. When an event occurs, the webhook sends an HTTP POST request to a configured URL, carrying payload data about the event.
In the context of SAP CoPilot, webhooks enable:
This bidirectional communication helps create real-time, event-driven workflows that span SAP and non-SAP applications.
Webhooks allow CoPilot to react instantly to events happening outside SAP systems—like customer inquiries from a CRM, alerts from IoT devices, or updates from a ticketing system—bringing external context directly into conversations.
By connecting CoPilot with external process engines or RPA bots via webhooks, organizations can automate complex workflows, reducing manual intervention and accelerating business cycles.
Users can receive notifications and actionable insights from multiple systems within CoPilot’s conversational interface, avoiding context switching and improving productivity.
When specific user actions or system events occur in CoPilot (e.g., a sales opportunity updated, or an approval request submitted), CoPilot sends a webhook POST request containing event details to the registered external endpoint.
Example payload might include:
{
"event": "OpportunityUpdated",
"data": {
"opportunityId": "12345",
"status": "Negotiation",
"user": "john.doe"
}
}
The external system can then process this information to update dashboards, trigger alerts, or start related processes.
External systems can send webhook requests to CoPilot endpoints, pushing events such as:
CoPilot receives these payloads, interprets the data, and can initiate notifications or start conversational dialogs with users.
Imagine a scenario where a customer support platform creates a new high-priority ticket. Using webhooks:
This integration ensures real-time visibility and seamless collaboration between SAP users and external support teams.
SAP provides comprehensive documentation and tools within the SAP Business Technology Platform to facilitate webhook configuration and management.
CoPilot Webhooks provide a flexible, real-time bridge between SAP CoPilot and external systems, enabling integrated, intelligent workflows that transcend organizational boundaries. By leveraging webhooks, businesses can enhance automation, improve responsiveness, and create a unified user experience—transforming CoPilot from a standalone assistant into a powerful hub for enterprise collaboration.