SAP CoPilot is revolutionizing the way users interact with enterprise systems by providing a smart, conversational digital assistant embedded within the SAP ecosystem. While SAP CoPilot comes with a rich set of standard capabilities, the real power lies in its extensibility through custom skill development. Creating new CoPilot skills enables businesses to tailor the assistant to unique workflows, automate tasks, and improve user productivity across SAP applications.
This article walks through the process of developing CoPilot skills—from conceptualization to implementation—highlighting the tools, frameworks, and best practices for creating impactful new capabilities.
CoPilot skills are modular units of functionality that define how the digital assistant understands user intents, processes input, interacts with backend services, and responds conversationally. They enable CoPilot to:
Developing custom skills allows organizations to extend CoPilot beyond generic conversations into specialized business scenarios.
When creating a CoPilot skill, several essential components come into play:
Intents represent what the user wants to achieve—such as “Create a Sales Order,” “Check Inventory,” or “Approve Leave Request.” Defining clear, concise intents is critical to guiding the conversation effectively.
Entities extract structured information from natural language input. For example, a “Create Purchase Order” skill might capture entities like vendor name, material number, quantity, and delivery date.
Dialogs orchestrate the conversation flow—prompting users for missing information, confirming actions, or providing additional details. This ensures a smooth and user-friendly interaction.
Actions implement the underlying business logic by calling SAP APIs, performing calculations, or triggering workflows. They bridge CoPilot with backend systems, enabling real work to be done.
Responses deliver feedback to users, often enriched with cards, tables, charts, or links to relevant SAP Fiori apps for a seamless experience.
SAP provides a comprehensive environment for building CoPilot skills:
Start by identifying the business process you want to automate or assist with. Collaborate with business stakeholders to understand user needs, typical queries, and required backend interactions.
This simple skill helps sales reps quickly access order status without navigating multiple screens.
Developing custom CoPilot skills unlocks a new dimension of productivity and user engagement within the SAP ecosystem. By creating targeted conversational capabilities that automate complex tasks and provide real-time insights, organizations empower users to work smarter and faster.
As SAP CoPilot evolves, skill development will remain a critical lever for innovation, enabling enterprises to deliver personalized, intelligent, and scalable digital assistant experiences.