Empowering Your Enterprise with Tailored Digital Assistant Capabilities
SAP CoPilot, SAP’s intelligent digital assistant, has transformed how users interact with enterprise applications by offering conversational interfaces embedded within SAP Fiori and other SAP environments. While CoPilot comes equipped with powerful built-in skills for navigation, collaboration, and data retrieval, many businesses have unique workflows and specialized needs that require tailored assistance.
This is where building custom actions—also known as custom skills—comes into play. By creating custom actions, organizations can extend CoPilot’s functionality to fit their specific processes, enabling truly personalized, efficient, and automated user experiences.
Custom actions are developer-defined conversational capabilities that allow CoPilot to perform bespoke tasks beyond its out-of-the-box functions. These actions can handle specific business logic, integrate with back-end systems, and respond to natural language commands that reflect your company’s unique operations.
For example, a custom action might enable CoPilot to:
Every enterprise has distinct processes, policies, and data sources. Custom actions enable you to create conversational flows and capabilities that mirror your organization’s reality.
When CoPilot speaks the language of your users and automates routine tasks, employees are more likely to adopt the assistant, increasing productivity and reducing errors.
Custom actions can connect CoPilot with SAP and non-SAP systems, APIs, and services, ensuring a seamless experience across heterogeneous IT landscapes.
Identify the specific tasks or workflows you want CoPilot to handle. Map out the conversation flows and user intents that the custom action will support.
Create intents, utterances, and entities that represent how users will communicate with CoPilot for the custom action. For example, for an approval action, intents might include “approve purchase order” or “reject invoice.”
Implement the business logic and API integrations that execute the tasks triggered by CoPilot commands. This often involves building microservices or using SAP Cloud Platform capabilities.
Using SAP CoPilot’s developer tools and SDKs, register your custom action so it becomes available within the CoPilot environment.
Validate the conversational flow, error handling, and backend processes. Iterate based on user feedback to refine the experience.
Building custom actions is a powerful way to extend SAP CoPilot beyond its standard capabilities, making it a tailored digital assistant that truly supports your unique enterprise workflows. With the right design, development, and deployment strategies, custom actions can dramatically enhance user engagement, streamline operations, and unlock new productivity gains.
If you’re ready to take CoPilot to the next level, investing in custom action development will empower your organization to harness the full potential of conversational AI within the SAP landscape.