Subject: SAP-Cloud-for-Customer
Topic: Customizing C4C User Interface
SAP Cloud for Customer (SAP C4C) offers businesses a robust platform for managing customer relationships, integrating sales, service, and marketing functions in the cloud. One of the standout features of C4C is its flexible and customizable user interface (UI), which allows organizations to tailor the system to meet their specific business requirements and enhance user productivity.
This article explores how to customize the SAP C4C UI effectively, from simple layout adjustments to more advanced adaptations using tools like Key User Tools, PDI (Partner Development Infrastructure), and the SAP Cloud Applications Studio.
Customizing the C4C UI offers the following benefits:
Key User Tools are browser-based customization features available directly in the C4C front-end. They are ideal for administrators and power users and allow in-app extensibility without coding.
Common tasks with KUT include:
KUT changes are easy to transport between tenants (e.g., from test to production) and are upgrade-safe.
SAP C4C supports dynamic page layouts based on business roles, allowing different user groups to see tailored views.
Use cases:
Customization features:
In Adaptation Mode, users with the appropriate permissions can enter a UI adaptation session directly in the browser. This mode enables:
You can activate Adaptation Mode from the user menu and switch between "Adaptation for All Users" or "Personalization" for individual users.
Using the SAP Cloud Applications Studio (SDK), you can define custom business objects and embed them into standard or custom UI screens.
You can also:
For branding and UI consistency, SAP C4C allows UI theming through:
Themes are managed in the "Company Settings" section and can be updated with minimal technical effort.
For complex UI enhancements that require backend logic, integration, or custom UI components, developers can use the PDI via SAP Cloud Applications Studio. With PDI, you can:
Customizing the SAP C4C User Interface empowers organizations to create a user-centric experience that boosts efficiency and ensures alignment with business needs. Whether you're performing no-code adaptations through KUT or diving deep with PDI development, SAP C4C provides the flexibility to deliver an intuitive, effective CRM environment.
With a well-customized UI, users can focus on delivering value to customers without being overwhelmed by irrelevant data or complicated navigation.