Training is a cornerstone of successful SAP change management, especially during major transformations such as SAP S/4HANA implementations. Well-designed training ensures users acquire the knowledge and skills needed to adopt new systems and processes efficiently. However, simply delivering training sessions is not enough. Measuring the effectiveness of training is critical to understand its impact, identify gaps, and continuously improve learning outcomes. This article delves into why and how to measure training effectiveness within SAP projects.
A widely adopted framework, Kirkpatrick’s model measures:
Evaluate users’ knowledge and skills before and after training to quantify learning gains and identify persistent gaps.
Track who attended and completed training to ensure coverage and identify missing user groups.
Collect qualitative feedback on training content relevance, instructor effectiveness, and delivery methods to improve future sessions.
Monitor KPIs such as transaction accuracy, helpdesk tickets, and process cycle times to infer the training’s real-world impact.
Analyze system usage logs and user activity data to confirm users are applying their training in daily operations.
Set measurable objectives aligned with business and project goals to focus evaluation efforts.
Plan measurement activities before, during, and after training delivery to capture a full picture of effectiveness.
Combine quantitative data (test scores, attendance) with qualitative insights (surveys, interviews) for a comprehensive assessment.
Share results with business leaders, change managers, and trainers to foster collaboration and commitment to improvements.
Use evaluation findings to refine training content, methods, and support materials continuously.
Measuring the effectiveness of training in SAP change management is vital to ensure that learning translates into improved user performance and successful system adoption. By applying robust evaluation frameworks, leveraging diverse data, and continuously acting on insights, organizations can maximize the impact of their training investments and drive the success of SAP transformations.